QuickBooks Error OL-393: Bank Feed Connectivity Disrupted

Quick Fix: Update QuickBooks to the latest release, deactivate your bank feeds, wait 24 hours, and reactivate them with fresh credentials.

What Causes Error OL-393?

Error OL-393 is a general bank feed connectivity error indicating that the communication between QuickBooks and your financial institution has been disrupted. Common causes:

1. Bank changed their OFX endpoint — Your bank updated their server infrastructure, changed their OFX URL, or migrated to a new platform. The connection parameters stored in QuickBooks are now outdated.
2. Intuit discontinued Direct Connect for your bank — Intuit periodically updates which banks support Direct Connect. Your bank may have been moved to Web Connect only.
3. Stale connection session — The authenticated session between QuickBooks and your bank expired or became corrupted, and a simple credential re-entry isn't enough to fix it.

How to Fix QuickBooks Error OL-393

Solution 1: Update QuickBooks and Refresh Connection

1. Go to Help → Update QuickBooks Desktop → Update Now → Get Updates.
2. Close and reopen QuickBooks — install any updates when prompted.
3. Go to Banking → Bank Feeds → Bank Feeds Center.
4. Click Refresh or Sync on the affected account.
5. Enter your credentials if prompted.
6. If the error persists, proceed to Solution 2.

Solution 2: Full Deactivation and Reactivation

1. Go to Banking → Bank Feeds → Bank Feeds Center.
2. Select the affected account → Deactivate All Online Services.
3. Confirm deactivation.
4. Close QuickBooks and wait 24 hours — this is important; it allows both Intuit and your bank to fully clear the old connection.
5. Reopen QuickBooks → Banking → Bank Feeds → Set Up Bank Feeds for an Account.
6. Search for your bank — use the most current bank name (check if there's been a merger or rebrand).
7. Enter your current credentials and complete the setup.
8. Test by downloading recent transactions.

Solution 3: Switch to Web Connect Method

If Direct Connect has been discontinued for your bank:

1. Log in to your bank's online banking website.
2. Go to your account → Download/Export Transactions.
3. Select QuickBooks Web Connect (.QBO) or .QFX or .OFX format.
4. Choose your date range and download the file.
5. In QuickBooks, go to Banking → Bank Feeds → Import Web Connect File.
6. Select the file → map it to your existing QuickBooks bank account.
7. Review imported transactions and categorize as needed.

Still Getting Error OL-393?

• Check Intuit's bank feed support page to confirm your bank still supports Direct Connect.
• Contact your bank to verify their OFX server is operational and supporting third-party connections.
• Try setting up the bank connection in a new QuickBooks test company to determine if the issue is company-file specific.
• Contact Intuit Support at 1-800-446-8848 — they can check the current status of your bank's connection in their system.

Prevent This Error in the Future

• Keep QuickBooks Desktop updated — financial institution directory updates are included in every release.
• Download bank feeds weekly — active connections are less likely to go stale.
• Subscribe to your bank's notifications about online banking platform changes.
• Have Web Connect as a fallback — familiarize yourself with the download process before you need it.
• Monitor QuickBooks community forums for reports of similar issues with your bank — early warning helps.

Related Errors

• QuickBooks Error OL-301
• QuickBooks Error OL-332
• QuickBooks Error OL-334
• QuickBooks Error OLSU-1011
• Bank Feed Not Working

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